and Minneapolis, with a Reno, Nev., lounge coming in the winter.Ĭhicago O'Hare has an outlet of the U.K.-based Swiss-port, and at Cleveland, San Diego and New York Kennedy customers can pay a daily fee of just $20 to $25 to access Airspace lounges. airports under the name The Club.Įscape Lounges operates spaces at Oakland, Calif. lounge at DFW in 2006, has now opened 15 lounges in 11 U.S. Airport Lounge Development (ALD), which opened its first U.S. In addition, they partner as well as compete with new offerings from the airline alliances, such as the well-received Oneworld and Star international lounges in the Tom Bradley International Terminal at Los Angeles Airport (LAX).ĭaily-fee and shared-use lounges have also joined the fray. mainline competitors are, of course, also competing against international airlines. "If you look at the customer-care industry - if you look at any industry - if you do not get better, you fall behind."ĭelta and its U.S. "In everything, you have to stay up with the competition," Roussel said of Delta's entire lounge overhaul program. Meanwhile, American and United have launched or reimagined separate lounge lines for international business and first-class travelers, called the Flagship and Polaris lounges, respectively, and Delta is planning a differentiated offering for its Delta One business-class customers, as well. In March of 2014, Delta turned to the hospitality industry's Claude Roussel, a longtime operations director with the China Grill restaurant chain, to head up an overhaul of all 54 of the carrier's Sky Club lounges.Īnd last year, United embarked on a $260 million multiyear program to refresh or in some cases completely overhaul its 52 United Clubs.
#AMERICAN EXPRESS CENTURION LOUNGE DALLAS VIDEO UPGRADE#
airport lounge space.Īmerican Airlines has embarked on $200 million worth of work to upgrade its entire network of 60 lounges. airlines have all embarked on ambitious lounge-overhaul programs, while new independent players have also begun moving into the U.S. Since the launch of that DFW Centurion Lounge, the Big Three U.S. Hot meals, better liquor offerings and more stylish interiors were among the improvements, he said.
"There is an arms race in the quality of lounges, and it was set off not by an airline but by American Express," said Brian Karmizad, director of the website, a website that offers advice on airline loyalty programs.
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